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| Delivery for items that are in stock take
approximately 1-2 business days from the day it leaves our warehouse. All
shipping is done via UPS® & USPS®. PO box shipments can only be delivered by
USPS®. Please allow 7-10 business days to receive your order. |
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In most cases, your order will arrive in
well under this time frame. We currently ship within the United States only.
Please contact us by phone or email if you reside outside of the U.S. and would
like to order. |
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SHIP CARRIER & RATES |
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Actual cost of shipping UPS® Ground, 3 Day, or 2 Day
is calculated from our warehouse in Miami (Florida). However, for international
shipments packages may be delivered by an alternate carrier. For more
information, please call Customer Service at 1.877.
926.8101
All orders from organics101.com are processed between
9am and 5pm (EST) Monday- Friday. As long as we receive your order within our
processing time and the items that you order are in stock, your order will
usually be shipped within 24-48 hours. Our items are shipped via UPS and you
will receive a confirmation email with the tracking information after the
product has left our warehouse. UPS does not deliver on Saturday or Sunday nor
do they deliver to Post Office boxes. We do not ship on holidays. A physical
address is required for shipping and all orders of $200.00 or more will be
shipped "Signature Required".
We also provide low flat-rate shipping
with USPS® Priority Mail Flat Rate Box. Due to USPS® specifications this service
can only be provided for small packages. Delivery is made in an average of 2 to
3 days for a flate rate of $7.70 to any address in the United States, including
PO Boxes and military addresses. Saturday and residential deliveries are made at
no extra cost. You will receive a confirmation email from organics101 with the
tracking information after the product has left our warehouse.
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INT'L SHIPPING |
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Shipping costs for international orders will be
calculated and you will be contacted by email or phone before your order is
shipped. Higher shipping fees will apply. If you have any questions please
contact Customer Service at 1.877. 926.8101 or
e-mail your request to service@organics101.com
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ORDER TRACKING |
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When you place an order with Organics 101®, you will
receive an order confirmation via email. We will then process orders within
24-48 hrs., Monday- Friday, in the order in which they are received. Please use
the map below to calculate the estimated time in transit the processing and
shipping of your order will take once UPS receives your package:
Ground
Shipping - Business Days
You may request express
shipping for an additional charge. See shipping methods and rates above. If you
have questions about your order, please contact Customer
Service at 1.877. 926.8101 or e-mail us at service@organics101.com and we will be
happy to assist you. Shipment tracking is a service provided by UPS®. They
assigns a unique tracking code to your package once it has actually left our
distribution warehouse and enters their system. Organics 101® is given access to
these tracking codes by the carrier once a package is in route. Until the
carrier assigns these tracking codes, Organics 101® cannot provide you access to
tracking codes. If you want to check the status of your order go to: http://www.ups.com/WebTracking/track?loc=en_US and enter the
tracking number included in your shipping confirmation email. Please note: UPS®
does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.
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CHANGE ORDERS |
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If you need to change an order you have already
placed, please contact Customer Service at 1.877.
926.8101 or e-mail your request to service@organics101.com
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DAMAGED ITEMS |
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When your order arrives, please inspect the carton
for any damage that may have occurred during shipment. It is normal for the
shipping carton to show some wear, however, if damage occurred to the item(s) in
your shipment, and is due to shipping negligence, you must contact Customer Service at 1.877. 926.8101 within 48 hours of receiving
the package. Please provide the order number along with your email
address and phone number for fastest service. To assure prompt resolution, we
ask that all packaging for an item be returned with the it such as the box,
packing materials and the damaged goods for inspection by the carrier. We will
gladly replace any damaged or defective item(s) immediately or refund your
original purchase price. Please allow two to four weeks from the day you return
your package for your merchandise credit to be issued, shipping and handling
fees are non-refundable.
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101 GUARANTEE |
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Organics 101® stands behind its service, its products
and its customers. If any of our products are not everything you hoped they
would be you may return the unused portion with your purchase receipt to the
original point of purchase and request an exchange or an immediate
refund.
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RETURNS & EXCHANGES |
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Organics 101® wants you to be satisfied with your
purchase. If for any reason you wish to return phone or web orders for a
replacement, exchange or credit please contact Customer
Service at 1.877. 926.8101 or e-mail your request to service@organics101.com, within 30 days of receipt of
your purchase to obtain a return merchandise authorization
number.
Due to inventory freshness we are unable to accept used
skin and bodycare products after that period.
Organics101.com will only
accept returns on items purchased through the website with a receipt and return merchandise
authorization number. Send the package with a copy of your receipt and
the following information:
Name
Address
Phone Number
Order
Number
Return merchandise authorization number
Item
description/name
Reason for return
Action to be taken (replacement,
exchange or credit)
Send returns to:
Organics
101 Returns Department
10773 nw 58th St., #125
miami, fl.
33178
Please be sure when you are returning a product that you
have a way of tracking it should it be lost. It is recommended to ship by U.P.S.
or insured Parcel Post, for your protection and to insure prompt delivery.
Please allow two to four weeks from the day you return your package for your
merchandise credit to be issued, shipping and handling fees are not refundable
and return shipping charges are the sole responsibility of the purchaser. If you
have any questions, please call Customer Service at
1-877-926-8101, 10AM to 6PM EST, Monday - Friday.
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© 2005-2006 Organics 101 ltd. All Rights Reserved. |
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